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Accessing Electronic Resources - Spring Semester 2019 issues

Information on access issues with library electronic resources due to HSTS protocol on Stetson's network.

Access issues - UPDATE

As you may be aware, accessing library resources from off-campus has been challenging this semester.  In some cases, the library resources were not compatible with new security settings installed on Stetson’s network and users encountered security errors.

The problem was addressed by implementing new software that authenticates users from off-campus.  We have tested off-campus access during the past two weeks and we are no longer experiencing security errors.

In order to fully realize the benefits of this solution, you will need to update any bookmarks or saved links you have on your computers.  If your saved link contains “,” you will need to update to a new link by going through the library’s home page. 

We understand the frustration and inconvenience you may have experienced this semester when trying to access the library’s resources.  Please let us know if you continue to experience problems by emailing or calling the on-call librarian at 386-747-9028.

Spring Semester 2019 Electronic Resources Access Issues

In December, IT implemented a needed security protocol (HSTS) on the Stetson network. Unfortunately, this security protocol and the library's off-campus authentication software (EZProxy) are incompatible as they are currently configured. This incompatibility is causing the off-campus access issues many people are experiencing.

We have found that Microsoft browsers, like Internet Explorer and Edge, work best to allow off-campus access.  These browsers also work better than others when accessing the library's ebooks on the Ebook Central platform.  

The library is working with our colleagues in IT to fix this problem. We have found a solution but it will take time to implement. Please bear with us as we relocate programs and upgrade to a new solution.   

Photo by Justin Veenema on Unsplash 

Who to contact:

Ask a Librarian -- Call or text 386-747-9028; email

For Ebook Central ebook access issues, contact Jennifer Kinsey at

For ejournal article access issues, contact Sue Moyer at

For general access issues, complaints, or commiseration, contact Debbi Dinkins,

If you encounter access issues when in OneSearch, please report the the problem using Report a Broken Link.

Contact IT at or call the Helpdesk at 386-822-7217.

Using VLAB

Stetson University offers Virtual Lab (VLAB) for off-campus users. VLAB simulates the on-campus lab experience.  The desktop will look like computers in the on-campus labs.

Most of the issues described here are solved by using VLAB.  Be warned that VLAB is a little slower than the regular online experience.  Patience is required.

Mac Users - Access Workaround

For Mac users:

Safari v.11.1 connects without error.

The Opera browser is connecting to our ejournals and ebooks without error. This browser can be downloaded at 

Older versions of Chrome (e.g., Chrome 49) are connecting without error.

VLAB is solution for Mac Users as well.  The speed through VLAB is slower than the usual online experience. Patience is required.

Ebook Central Ebooks - Access Workaround

One example of this error is when attempting to access eBook through ProQuest (EbookCentral) or Ebsco. You may be able to get to the main website and even read books online, but once you click the Download button to download the book or individual chapters, an error that the site cannot provide a secure connection will display.


Because of the multiple unique combinations of operating systems, browsers, browser versions, installed plugins and security programs that each user may have, there is no single workaround for correcting the issue. 


At this moment, we have found that Internet Explorer (Windows 8 and older) and Edge (Windows 10) browsers have been the most reliable when attempting to access our resources. These are the native browsers that come pre-installed on your PC and will not need to be downloaded.

We also recommend the Opera Browser, which can be downloaded and installed for free at:


For MAC users, we recommend the Opera browser, which can be downloaded and installed for free at: 

Another option, is that if you are a Firefox user, you can roll back your current browser to an older version (v 39.0 or older) which does not conflict with our updated security policies.

Please be advised that rolling back to an older version of a browser can cause your saved information such as bookmarks, form data, and saved passwords to be lost and is much less secure. For more information on how to do this, please visit:



  • Since many of our products require authorization, please ensure that you are logged in first, before attempting to view any of our databases, articles, or eBooks.
  • Try a variety of browsers, not just the ones listed above. 
  • If you are able to access the resources you need, we recommend downloading or saving them as .PDFs for future use.
  • If you are still experiencing connectivity problems after trying all the steps, you can also use Stetson's Virtual Lab (VLAB), which mimics an on campus computer and allows you to access all of our resources as if you were sitting in our library, but please keep in mind that access through VLAB is significantly slower.
  • Don't forget, you can always contact us if you are unable to access the resources you need, and we will be happy to assist you.  See contact information above.

Electronic Journal Article - Access Workaround

If you receive the following screen, please try another browser.  If you have an antivirus software or an active ad blocker, it may interfere with your access to the electronic resources.  We have noticed that Internet Explorer, Microsoft Edge and Opera seem to be working around the issues with the IT security patch and off-campus access. 

In order to minimize disruption of the research process, it might be more convenient to download the PDFs of journal articles when you are on campus, and save them for future use as they are needed. 

Please contact the library, Ask a Librarian at or call/text 386-747-9028, or the IT Help Desk at or 386-822-7300. 

Have a question? Ask a librarian! Call or text 386-747-9028.