This is the "Recovering files" page of the "Recovering Lost Files" guide.
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Recovering Lost Files  

If you have not saved the file you're working on in the Library, or if you have saved it unknowingly to a "temporary internet file," you may still be able to recover your document.
Last Updated: Dec 7, 2013 URL: Print Guide RSS Updates
Recovering files Print Page

Saving edits from emailed documents

When you bring up a document which you have emailed to yourself and you edit that document on a workstation in the Library, be sure you click on File-Save As, rather than File-Save.  Also, do not click on the Save diskette icon.  If you click on File-Save, or the Save diskette icon, your edited document will be saved in a "temporary Internet file" and you will not be able to bring that file up unless you follow the procedure described in this LibGuide.

By clicking on File-Save As, you will be prompted to give the document a filename and a specific location, such as Desktop or Documents.

Otherwise, you may not be able to locate the edited document.

You should bring a flash drive every time you come into the Library to work on a document, whether you are using one of our workstations or your laptop.

Saving your work and then emailing it to yourself does not always work efficiently.

Also, you should save your work to your G-drive.  If you do not have access to your G-drive, send an note to or call 386-822-7217 and ask for assistance.

The best procedure is to save all your work to your G-drive and to your flash drive, and to do so repeatedly as you are writing or editing a document.



Procedures to recover files

 Recovering “temporary internet files”   

From the Start menu go to Computer:

In the address bar type %temp% then hit enter.

You will then see a list of temporary documents on the computer.

Recovering “auto-save” files

Opening Computer from the desktop (or start menu):

You will need to view hidden files. 

In order to do this, open Tools from the menu bar (you may need to press the alt key to see the menu bar).

Then go to folder options, in the View tab, scroll down and click the button for “Show hidden files, folders, drives”. 

Once you have enabled this, from the C drive follow this path:


For username, the student must select their own username from the list.

In the Microsoft folder open the name of the program in which the student was working with.

For example, if the student was using Word, open the Word folder, or if Excel open the Excel folder.

In these folders, you may be able to open the recovered autosave file.

If there is no file here, you may also try this:

     In the address bar type %temp%. If you are able to see a file that starts with something like   ~WS this is likely what you’re looking for.

    Double click it to open it and it will prompt you to recover the file.

           ------ Procedure provided by James Riley, Digital Resources and Technology Specialist, duPont-Ball Library


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